Refund policy
30-Day Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy on eligible items. Please review the guidelines below for more information on how to return your items.
Eligibility for Returns
- Returns are accepted within 30 days of the original purchase date.
- Items must be unused, in original condition, and with all original packaging, tags, or accessories included.
Open a Return Request
To return an item, simply submit a return request within 30 days of receiving your order. Once your request is approved, we’ll send you a prepaid return label. Items must be in the same condition as when they were shipped, including all original packaging, tags, and labels. We offer free returns, so you won’t be responsible for the cost of return shipping. For added peace of mind, we recommend using a trackable shipping service to ensure your return is safely delivered.
Items Should be Returned to the Following Address:
805 W 23rd Ave
Unit 4
Anchorage, Alaska
99503
Once we receive your return, we will inspect the item to confirm its condition. If the return meets our policy guidelines, we will process a refund to the original method of payment. Please note that shipping fees are non-refundable, and your refund will be for the item(s) only. Refunds may take up to 7 days to be processed after we receive your item(s).
Exchanges
If you would like to exchange an item for a different size or color, we recommend returning the original item for a refund and placing a new order for the desired product.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at hello@nostalgiamall.shop. We will assist you in resolving the issue by offering a replacement or refund, as appropriate.
If you have any further questions or need assistance with your return, feel free to reach out to our customer service team. We are happy to help!